PCA - Property Care Association - Codes of conduct

PCA - Property Care Association

PCA members - Login

0870 1216737

How do I join

Find a PCA member

Trustmark - Government Endorsed Standards

PCA contractor’s are licensed under the government’s Trustmark scheme

Property Care Association - Become a member

Click here to join PCA

Codes of conduct

This document sets out the minimum performance levels that are expected from all contractor members of the Association.
Topics	Minimum Requirements
General	All work should be carried out to the contract requirements and comply with the Building Regulations. All completed work should be of good quality. All work should be carried out in the order most likely to lead to a satisfactory job. Work should be carried out in a manner to minimise inconvenience to others. Members should advise clients on safety issues associated with their required work and when planning consent or building regulations approval is required. All members must operate in accordance with the Property Care Association's Code of Ethics. Contractors must hold Professional Indemnity Insurance, Public and Product liability insurance and Employers liability insurance. All contractors must offer to provide access to insurance that protects any long-term guarantees that are issued, pre payments that are taken and work that is in progress.
Inspections & Submissions
Survey Report and Defect Identification	Inspections must be carried out only by staff holding recognised industry qualifications or are in training under the supervision of a qualified surveyor or who have a minimum of five years reporting and surveying experience. Staff must be familiar with Codes of Practice and general guidance issued by BRE and PCA concerning remedial treatment repair and improvement of buildings. The contractor must carry out a survey or site investigation to identify defects and the causes of any defects. The actions required to correct the defects should be outlined and agreed before work commences. All inspections must be recorded in detail in writing.
Topics	Minimum Requirements
Safety
Health & Safety Management	Employers and employees must comply with requirements of the Health and Safety at Work Act 1974 and the regulations made there under including in particular The Management of Health and Safety at Work Regulations 1999 and the Control of Substances Hazardous to Health Regulations 2002 (as amended). An assessment of the risks involved in carrying out the work should be made, together with identification of a person in charge of safety on site. Work methods must take account of risk assessments. Emergency procedures and the location of all emergency medical equipment should be known by operatives.
Personnel
Training & Instruction	Personnel should be appropriately trained, experienced or qualified. Operators must be trained and be familiar with the form and content of inspection reports. They shall have received instruction and assessment that is recorded in a training log. During the construction phase, there should be at least one skilled operative to every two non-skilled operatives.
Meterials
Fitness for purpose and Storage	Materials used should be of good quality. All materials and systems should be covered where relevant by a current British Board of Agreement Certificate. Stored materials should be kept clean, dry and segregated, and supplier's instructions should be followed.
Equipment
Fitness for purpose and Storage	Care and consideration should be given to the storage of equipment. All equipment should be in a safe condition, be fit for purpose and calibrated (if required). All equipment should be used according to the manufacturer's recommendations.
Topics	Minimum Requirements
Site Performance
Installation	The installation method to be carried out should be as recommended in the surveyor's report. Details of application method should be checked against manufacturer's instructions and any differences must be resolved. All work should, whenever possible, conform to the relevant British Standard and/or Property Care Association codes of practice or accepted best practices.
Information post installation
Post-installation actions	The contractor must provide the client with information relating to redecoration and reinstatement when appropriate. The contractor must provide information and advice where post installation servicing or inspection is required. The contractor must ensure that waste generated by the work being undertaken is disposed of responsibly and in accordance with statutory regulations.
Dispute Resolution
Complaint Management	In the event of a dispute between a client and contractor, the contractor must handle the matter in accordance with a written complaints procedure. This procedure will have provision for recourse to independent dispute resolution services. This is available through the Property Care Association and the Chartered Institute of Arbitrators.