Join us on 21st November for the 10th Annual Best Practice Awards, celebrating the very best in our industry. Held at The Slate, University of Warwick, Coventry (near Birmingham), UK, this event continues year on year to recognise and reward PCA members and their fantastic achievements throughout the year.

You need to be in it, to win it!

Winners and runners-up have benefitted hugely from the significant publicity following the Best Practice Awards. Shepherd PR, PCA’s PR Company, will deliver press coverage about the event which ultimately raises the awareness of all the Awards winners’ reputations, and the standards they adhere to and represent through their membership with the PCA.

As the saying goes ‘you need to be in it, to win it’ and who does not love winning a prize?! With the latest technological equipment and hundreds of pounds worth of shopping vouchers on offer, what’s not to love!

Book Now Enter the Awards – Contact Us


To find The Slate, University of Warwick, Coventry (near Birmingham), UK, please use the map below. Beneath the map there is also handy advice for those coming by car, plane, train or bus.

Alternatively, if you want to call, feel free to contact us on 0844 375 4301 and ask for Sue or email Sue directly at

Contact us – Questions/Queries

Check out last years pictures…

So what might you miss out on? Click to view the pictures from last year’s event and find out!

It really is easy to enter

It really is straightforward to enter and there are no long forms to complete. You simply need to:

  • Outline and describe your entry fully – indicating how it meets the requirements of the chosen category
  • Adhere to the strict word count of 1,000 words
  • Submit supporting photos and documentation if you wish – please limit this to 2 sides of A4, including photos and attachments

Email your entry to by 5pm on Monday 28th October 2019.

Please note that the Best Practice Awards are only open to current PCA members.

Contact Us


Award Categories

Individual companies can submit entries into one or more categories, and multiple entries within the same category if they wish. Please be clear as to which category each individual entry relates to.

Details of each category can be found below (click to expand).

Have you introduced fresh measures to make your business more dynamic? It could be a new technique, product or even an innovative approach to the management of your business resulting in products or services which have improved safety, performance, economy, durability or competitiveness.

Judges will look at the ‘innovative activity’, how it has been used/put into practice/developed and the positive effect it has had on a business’ overall performance. As a guide, you may wish to consider:

• The implementation of innovative research, planning, design or operations management
• Any cost-savings
• The industry benefits
• The actual or likely impact of this activity
• The complexity of the problem or situation addressed

Have you taken significant steps to ‘go green’ and improve your environmental performance and reduce your impact on the planet?

Environmental considerations are a key factor in today’s building preservation and protection industries, and judges will look at companies who have introduced positive measures in terms of social, economic and environmental factors to help drive their business’ forward. Points you may wish to consider may include:

• How the environmental impact of transport and travel planning are measured, monitored and reduced
• Initiatives implemented on site (or, for manufacturers, in product development) to protect the environment
• Business activity to reduce, reuse and recycle
• How sustainability is supported through procurement, including internal management procedures and the management of suppliers and contractors
• How energy usage is monitored and reduced
• Policies and procedures in place to manage staff health and well-being.

Project of the Year
This category provides a broad scope to give all members the chance to demonstrate and showcase any interesting or significant projects they may have worked on throughout 2018/2019 – be it because of the nature of the property, the challenges involved or because it is a particularly notable or unusual case studies.

• An historical or unusual building you may have undertaken work on and how the nature of the structure impacted you.
• A significant technical problem you had to overcome and how you did it.
• A well-managed job where challenges and difficulties were overcome
• A job which highlights the skills, expertise and knowledge of those involved.

Training and Staff Development
The successful future of the property care industry is based on the skills of its people. Training and development provides employees with the key knowledge and skills that they need to perform their job, keeps staff motivated and helps them stand out from competitors as they grow in competence and expertise.

This Award will be presented to a PCA member who has policies and procedures in place to maximise the training and development opportunities of their people. Judges will look for entries that demonstrate a broad-ranging and well-run training programme that deliver a positive impact on the overall performance of a business.

As a guide, you may wish to consider the following points:

• The presence of a formal policy on employee training and development – and a formal written training plan
• The person/department responsible for training within the organisation.
• The budget allocated to training
• Are induction programmes in place for new starters?
• Are staff encouraged to work towards professional qualifications?
• Are Investors in People or any similar initiatives in place?
• Average figures in terms of hours or days that staff are expected to spend in training activities annually
• Existence of an apprentice scheme
• Are sub-contractors expected to provide evidence of staff and/or operative training?
• The method used to evaluate training
• Is the result of training evaluated to find out if the training improves the quality of your product and/or service?

Employee of the Year
We often hear from members about their employees who go the extra mile and we feel it is time that these people were recognised for their commitment and dedication to the company they work for.
If there is a member of your company who you think deserves recognition, please submit no more than two sides of A4 on why they should win. Don’t forget to include any supporting documents and a photo of your nominee.
Website of the Year (Small company & Medium/Large company)
This category was introduced in 2015 to recognise our members who feel they have a website which is user friendly, has smart visual design and smart functionality and provides up to date and relevant information.

We have broken down this category further to recognise the different sizes of company we have in membership.

• Small Company (1-10 employees)
• Medium/Large Company (11+ employees)

Entries should include details of the level of traffic/usage on the site.

Outstanding Customer Service Award
Are you standing out from the crowd and providing outstanding customer service? This category will be awarded to the PCA member who has shown continued and improved customer service to its clients. It will be awarded to the member who demonstrates they have gone that extra mile to ensure that the customer is happy with the service they receive.

To enter, please provide evidence to support your chosen award entry which can include a written summary, diagrams, photographs and any other evidence you feel relevant.

As a guide, points to consider can include:

• The presence of a document or code of ethic on Customer Expectations
• Delivery of promised statements, i.e. timings etc
• Testimonials from satisfied customers
• Evidence that you have done what you said you would do.
• Dealing with difficult or unhappy customers successfully
• When problem solving, be inclusive
• Evidence that you followed up on completed work to make sure the customer is satisfied.

Ultimately, this Award looks at how the company has shown outstanding customer service.


Additional Award Categories

In addition to the award categories listed above, the PCA has a number of awards which are judged and awarded by the PCA. These are based on either the audit visits undertaken by our Regional Support Officers, examination results and/or assessments throughout 2018. These award categories are:

Contractor of the Year
Individual awards for the PCA Contactor of the Year for Damp & Timber, Waterproofing and Invasive Weeds. This category recognises our contractor members who excel in their normal day-today business activities. Details from Regional Support Officers audit visits are used and criteria covers a number of factors including office administration, complaints handling, reports and submissions, Health & Safety Management, Guarantee handling, Surveyor Qualifications, Site Competence and work quality.
Best New Member Application
This category was introduced to recognise companies who applied for membership and were already demonstrating an exceptionally high level of professionalism and expertise at the time of their initial audit.
Student of the Year
Six Student of the Year awards will be awarded to individuals who achieved the highest marks in examinations sat during 2018. The categories are:
• Certificated Surveyor in Remedial Treatment (CSRT) student
• Certificated Surveyor in Structural Waterproofing (CSSW) student
• Certificated Surveyor in Japanese Knotweed (CSJK) student
• PCA Qualified Technician (Damp & Timber)
• PCA Qualified Technician (Japanese Knotweed)
• PCA Qualified Technician (Structural Waterproofing)
Apprentice of the Year
This category was introduced last year to recognise an outstanding apprentice. The apprentice will be selected by the Apprenticeship Scheme Trainer from those who are currently undertaking their damp and timber apprenticeship with the PCA.
Complete the Booking Form


Our Independent Judging Panel

Submissions for categories that are not awarded by the PCA (student and contractors of the year awards) are reviewed by a panel of independent judges. They will take into consideration the professional merit of each entry, based upon guidelines outlined in a scoring matrix.


Travel Help to the Best Practice Awards Dinner

By Car

If you have Sat Nav, enter the postcode CV4 7SH.

This postcode will direct you to Gibbet Hill Road, the main road through Warwick University. Simply follow signs for Lakeside Village. You will soon after see signs for The Slate. There is plenty of free parking on site.

If you are travelling to the venue from outside of the UK, the full address is:

The Slate
University of Warwick


By Train

If coming by train, Coventry is the most convenient train station. It is served by trains from London Euston, Birmingham (New Street and International) and Leicester. Alternatively, Leamington Spa is relatively close to the venue and is served by trains from Birmingham, Coventry, Oxford, Reading and London Marylebone. You can get a bus to us from close to the station.

If coming from Scotland, the North of England or Wales; most trains will go via Birmingham New Street where you will be able to take a connecting train to Coventry. Trains from Birmingham to Coventry run approx every 15mins and take approx 20mins.

If you are coming from Europe by train, all Eurostar services terminate in London St Pancras station. From here, it is a very short walk along Euston Road (approx 5mins) to London Euston. Alternatively, you can take an Underground train between St Pancras to Euston that will take approx 2mins. Once at London Euston station, simply take a direct train to Coventry. The journey takes approx 57mins.


By plane

The closest airport is Birmingham Airport. Most major cities in the UK and Europe will have flights directly to Birmingham Airport. A taxi to the venue from Birmingham airport will take about 20 minutes and cost around £30. Alternatively, you can take a direct train to Coventry from Birmingham International station which is located at the airport.

London Heathrow, Gatwick and Luton airports are all connected to Coventry by National Express coach services. Alternatively, you can take the train to Coventry, with a change in central London. Refer to the information about travelling by train above.


By Bus

If travelling by coach, there are regular services by National Express coaches to Coventry throughout the UK. You can enquire about the services by visiting the National Express website.

If you are travelling more locally, there are regular buses to the venue from Coventry and Leamington Spa.

From Coventry, the 11 and 12 bus routes both serve the venue. Please note, you will need to have the right money as the bus drivers do not give change. Both buses call at the Coventry Railway Station Bridge SD stop on Warwick Road – a 1min walk from Coventry station.
From Leamington Spa, the U1 and U2 buses serve the venue. Both services stop at Parish Church Stand B – a 7min walk from Leamington Spa station.

Still a bit unsure? Why not get in touch

Still a bit unsure. Why not get in touch with us. Simply ask your question or query using the form below and one of our team members will be back in touch with you soon.

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