Join our team - Training Administrator

About the Property Care Association

The Property Care Association (PCA) is the leading representative organisation for the UK’s building protection industry. Our skilled and audited membership operate across domestic, commercial and civil sectors in the structural repair, structural waterproofing, wood preservation, damp protection, flood remediation and invasive weed control industries. 

Focused on the complete building envelope, our members’ expertise protects the integrity and comfort of domestic buildings in both new build and refurbishment projects, guarding against moisture damage, damp, mould and decay. Members also deliver cutting edge techniques to protect commercial and civil structures against water penetration and ground gases, as well using the latest scientific methods to tackle invasive weeds, including Japanese knotweed, across all urban, rural and watercourse environments.

Description of deliverables

1. Training Enquiries/ Process Bookings: 

• Be the main contact for phone and email enquiries
• Raising invoices, booking spaces and special requirements
• Chasing and taking payments
• Recording enquiries on our CRM Database
• Maintaining communication with enquirers, and tracking progress.

2. Course Administration: 

• Greeting candidates
• Producing registers for courses and exams
• Producing attendance certificates and sending to candidates after a course
• Setting up the training room(s) for all events and internal meetings
• Ordering course refreshments. 

3. Website:

•  Ensuring the website is up to date with correct training and exam dates and availability.

4. Examinations Administration: 

• Supporting the team on exam days by invigilating exams and supporting candidates
• Calling candidates before exam days to ensure they have the correct information.

5. Online Training: 

• Attending online live sessions to provide training assistance to trainers and delegates as needed.

6. Other roles:

• Ordering training supplies
• Keep training team dairies up to date with training and exam dates
• General administration duties
• Propose changes to processes and procedures based on own experience
• Keep own skills up to date
• Contribute to other activities as requested by line manager.

Further Information

• Full time (Working hours 9:00am – 5:00pm), office based. Part time working will be considered
• Two-year fixed term contract, with the possibility of extension
• £20,000 - £25,000 per annum
• Reporting to the Training Manager.