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Property Care Association Property Care Association

Training Administrator (two-year fixed term contract)

We are looking for a friendly, proactive and well organised individual to join our small, fast growing team at our head office in Huntingdon. As the first point of contact within our training team, you will be comfortable speaking to potential candidates regarding course and exam enquiries, and discussing their potential options. This is an exciting role for someone who has good attention to detail, is people focused and able to work in a fast-paced environment

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About the Property Care Association

The Property Care Association (PCA) is the leading representative organisation for the UK’s building protection industry. Our skilled and audited membership operate across domestic, commercial and civil sectors in the structural repair, structural waterproofing, wood preservation, damp protection, flood remediation and invasive weed control industries. 

Focused on the complete building envelope, our members’ expertise protects the integrity and comfort of domestic buildings in both new build and refurbishment projects, guarding against moisture damage, damp, mould and decay. Members also deliver cutting edge techniques to protect commercial and civil structures against water penetration and ground gases, as well using the latest scientific methods to tackle invasive weeds, including Japanese knotweed, across all urban, rural and watercourse environments.

PCA Team 2023

Key Deliverables

You will be a fundamental part of our fast growing team, advising delegates, maintaining excellent course booking records, raising invoices and ensuring the training team is well supported. You will need to be flexible and well organised when dealing with candidate and training team requests. You will be a good communicator, advising potential clients of the courses available and maintaining good relationships to encourage repeat bookings. There will be an opportunity to attend our courses and see first-hand what we offer. 

Description of deliverables

1. Training Enquiries/ Process Bookings: 

  • Be the main contact for phone and email enquiries
  • Raising invoices, booking spaces and special requirements
  • Chasing and taking payments
  • Recording enquiries on our CRM Database
  • Maintaining communication with enquirers, and tracking progress.

2. Course Administration: 

  • Greeting candidates
  • Producing registers for courses and exams
  • Producing attendance certificates and sending to candidates after a course
  • Setting up the training room(s) for all events and internal meetings
  • Ordering course refreshments. 

3. Website:

  •  Ensuring the website is up to date with correct training and exam dates and availability.

4. Examinations Administration: 

  • Supporting the team on exam days by invigilating exams and supporting candidates
  • Calling candidates before exam days to ensure they have the correct information.

5. Online Training: 

  • Attending online live sessions to provide training assistance to trainers and delegates as needed.

6. Other roles:

  • Ordering training supplies
  • Keep training team dairies up to date with training and exam dates
  • General administration duties
  • Propose changes to processes and procedures based on own experience
  • Keep own skills up to date
  • Contribute to other activities as requested by line manager.

Am I suited to the role?

Education and Qualifications

  • A levels or equivalent qualifications


  • Experience working in a customer facing role
  • Customer service
  • Organising work activities or events.
  • Background within construction desirable
  • Worked with a CRM database and website editing desirable. 


  • Microsoft office
  • Working with a not for profit organisation 


  • Good customer service and communication skills
  • Time management: working to deadlines and prioritising workload
  • Ability to work independently and as part of a team
  • Interpret, analyse and present information in a clear and concise manner
  • Attention to detail
  • Microsoft office.
  • Desire to develop own skills


  • Willingness to travel to local and national events as required
  • Team player
  • Friendly and approachable.

Further Information

  • Full time (Working hours 9:00am – 5:00pm), office based. Part time working will be considered
  • Two-year fixed term contract, with the possibility of extension
  • £20,000 - £25,000 per annum
  • Reporting to the Training Manager.

Interested? Get in touch...

To apply, email [email protected] with a CV and maximum two-page covering letter. Applications will be reviewed as they are received.

We look forward to hearing from you...

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