Property Care Association Property Care Association

Training and Examinations

Terms and Conditions

1. About these Terms and Conditions

1.1 These Terms and Conditions (the “Conditions”) form the whole of our ‘Agreement with you.
1.2 In these Conditions ‘we’ and ‘us’ means the Property Care Association; ‘you’ means the  individual or organisation booking a course, exam, product or service under these Conditions. ‘Booking’ means a request by you to book a course or exam with us; ‘Consumer’ means any natural person who, in contracts to which the Consumer Protection (Distance Selling) Regulations 2000 apply, is acting for purposes which are outside his business, ‘Course’ means a Property Care Association course, ‘Exam’ means a Property Care Association exam, ‘Delegate or Candidate’ means an individual enrolled on a course or exam by you.
1.3 These Conditions replace all other terms and conditions previously applicable and shall apply to any Booking to the exclusion of any other terms and conditions. By accepting these terms and conditions once, they will be applied to all future booking requests made by yourself to the PCA.

2. Booking

2.1 You may make a booking by telephoning 01480 400 000, completing an online booking or a editable PDF booking form and returning by email or post.
2.2 Booking a Course or Exam shall be regarded as an offer by you to book a Course or Exam under these terms and conditions.
2.3 As soon as reasonably practicable you shall provide us with the name of the Delegate(s) and any special requirements the y may have particularly with regard to diet, mobility, access, etc.
2.4 Substitution of a Delegate will be allowed up to the commencement of the Course or Exam without charge subject to clause 2.3.
2.5 Any data collected during the booking process will be kept secure in accordance with our Privacy Policy.
2.6 Places are only confirmed on receipt of full payment.

3. Confirmation

3.1 Acceptance of your offer will take place on receipt of full payment. Our acceptance of your Booking brings into existence a legally binding Agreement between us.
3.2 Written Course or Exam confirmation will be forwarded to you prior to the start date, usually 14 days before the event.

4. Price

4.1 Standard Course and Exam prices are as listed on our website. We reserve the right to change prices listed without notice.
4.2 The price of bespoke Courses or Exams are as confirmed in our written quotation.
4.3 Course prices include lunch. Regrettably, due to timings we are unable to provide food on examination days and would advise candidates to bring their own.
4.4 Course and Exam prices do not include: travel, accommodation, parking costs or any other cost incurred as a result of attending a Course or Exam.
4.5 Accommodation provider details are available on request however; the Property Care Association can take no responsibility for the quality of any such accommodation. Please contact the office for further details.
4.6 Value Added Tax will be added to all taxable supplies at the current rate.

5. Payment

5.1 All payments must be made in UK sterling (GBP) and reference our invoice number where provided.
5.2 Payment must be received at time of Booking a Course or Exam or immediately on receipt of invoice.
5.3 Payment can be made by BACS, cheque or debit/credit card.
5.4 No payment shall be deemed to have been received until we have received cleared funds.
5.5 Without prejudice to any other right or remedy available to us if payment is not received when due we shall be entitled to:
5.5.1 Cancel the Agreement; and/or
5.5.2 Suspend delivery of any other Course or Exam to you;
5.5.3 Withhold the issue of any applicable Course or Exam material;
5.5.4 If we must recover the outstanding payment, recovery costs are to be paid by you.

6. Transfer & Cancellation by you

6.1 If you wish to transfer to an alternative date or cancel a Course or Exam booking your request must:
6.1.1 Be received or confirmed in writing by the Property Care Association.
6.1.2 In the event that Bookings are transferred or cancelled, an administration fee of £100 +VAT will be retained per course or exam
6.1.3 Cancellations or transfers made less than 10 working days before the Course or Exam will incur the full cost of the Course or Exam.
6.2 In the event you are a Consumer:
6.2.1 You have the right to cancel the Agreement and receive a refund. You must inform us within 14 working days, starting the day after the Agreement is concluded (the ‘Cooling Off Period’).
6.2.2 If the Course or Exam start date occurs within the Cooling Off Period your cancellation rights will end when the Course or Exam starts.
6.2.3 Your statutory rights are not affected.

7. Cancellation by us

7.1 All Courses and Exams are subject to availability and demand.
7.2 We reserve the right at any time:
7.2.1 To cancel Course and Exams and refund in full or transfer Candidates to the next available dates. No further liability will be acceptable.
7.2.2 To vary Course and Exam dates, programmes, speakers and venues.
7.3 We shall endeavour to inform Candidates as soon as possible in the unlikely event that we are unable to run or if there are any variations to a Course or Exam.
7.4 Although every effort has been made to ensure accuracy of information contained within our literature and materials, including any Course or Exam descriptions, we do not accept responsibility for any errors or omissions. We reserve the right to cancel any Booking for a Course or Exam where any such error or omission has occurred, even after we have accepted
such a Booking.

8. Delegates

8.1 Prior to making a Booking it is your responsibility to ensure that a Delegate has the:
8.1.1 Physical ability; and/or
8.1.2 Communication skills; and/or
8.1.3 Literacy and/or numeracy skills; That is/are required for a Delegate to attend and complete the Course or Exam on which they are enrolled.
8.2 For those Candidates with learning difficulties, such as dyslexia, if advanced notification is given and the candidate has undergone a professional assessment, we are able to adapt Exams to accommodate the Candidate.

9. Examinations

9.1 The marking process is as follows:
9.1.1 Completed papers are marked independently by two separate examiners with these marks being sent to the Chief Examiner for moderation. The Chief Examiner will award the result.
9.1.2 The Chief Examiner’s decision is final.
9.1.3 We will only notify Candidates of Pass/Fail results. Percentage marks awarded in the examination will not be released to the Candidate.
9.1.4 We regret that we are unable to return Candidates completed Exam papers to them.
9.2 Candidates may request a re-assessment or appeal against a result. Requests must be made in writing within three months of notification of results and will be subject to a £100 +VAT fee, which must be paid before the enquiry or appeal process takes place. The fee for
a Candidate’s enquiry or appeal will be returned in the event that the enquiry or appeal leads to the result being amended.
9.3 Candidates that wish to obtain feedback, a fee of £100 +VAT is payable following a failed exam.

10. Intellectual Property

10.1 Attendance at one of our Courses or Exam days does not entitle you use the Property Care Association logo. Only Members of the Property Care Association are entitled to use the logo, and there is no provision for third party membership through chemical manufacturers. If you would like to discuss Membership of our Association, contact the Membership Manager.
10.2 Copyright subsists in our literature (including training and examination material) and no part of our literature may be reproduced in any form without our prior written consent.

11. Covid-19 Procedure

11.1 In line with government guidelines, we have introduced several new policies and procedures to ensure the safety of candidates, trainers and PCA staff.
11.2 This has included a reduction in the number of attendees at our events to ensure social distancing guidelines can be met, increased ventilation within the building, hand washing protocols and sanitising of areas along with cleaning materials supplied for surfaces.
11.3 Attendees are required to sign documents on arrival agreeing to the Covid safety procedures.

12. Sharing Data with Construction Industry Training Board (CITB)

12.1. The PCA is an Approved Training Organisation (ATO) with CITB. This allows us to issue funding requests for companies who are registered with CITB after attending some of the courses we offer. For further information on this please contact the training team on 01480 400000.
12.2 For PCA to register a company/individual for funding with CITB we will be required to share certain information with them, with your agreement.
12.3 Fair Processing Notice The information you provide to the CITB Approved Training Organisation, Property Care Association, will be used for administering Training Courses and for purposes connected with the Construction Industry Training Board’s (CITB) role as an Industrial Training Board in accordance with the Industrial Training Act 1982. Your data will be held securely and treated confidentially and will not be disclosed to external parties other than as required for the purposes described above. This may include sharing your information on the CITB Construction Training Register as well as with employers, awarding organisations, competency card schemes or training providers.

Further information, including your legal rights and how your information may be used, can be found by:

  • viewing the CITB Privacy Notice online at;
  • asking the Approved Training Organisation for information about how they manage your personal data.

The Property Care Association
11 Ramsay Court
Kingfisher Way
Business Park
PE29 6FY

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