Meet the Property Care Association Team
Stephen joined the Trade Association as a technical specialist in 2000 after 13 years working as a surveyor and manager in the preservation industry. He has been Chief Executive Officer of the Property Care Association since October 2012. Stephen is passionate about the industry in which he is proud to serve and is committed to delivering the highest possible standards of service and workmanship to consumers as well as first rate representation and value for money to members of the Property Care Association. Stephen works hard to maintain strong links with organisations including RICS, the Council of Mortgage Lenders, TrustMark, STBA, BRE, National Flood Forum and the newly launched UKCMIB.
Sue joined the PCA in June 2007 when the Association relocated to Huntingdon. Sue provides support to the Board as Company Secretary, leads the team and has responsibility for the production of financial information. A role Sue very much enjoys is the organising of the AGM, Ventilation, Preservation, Structural Waterproofing and Invasive Weeds Conferences along with the Best Practice Awards Dinner.
Hannah has been a part of the PCA team since 2007 and has experience across all areas of the Association. Hannah is currently the lead for Membership Services including recruitment, membership applications and the member audit process. As well as overseeing the membership process, Hannah is also conducting research into the possibility of the Association adopting a new CRM (Customer Relationship Management) system approach as the Association continues to grow in numbers and complexity.
James joined the PCA team as Technical Manager in 2016. James is a graduate of the University of Plymouth, where he achieved a BSc (Hons) in Applied Geology. Since graduating, he has worked in the property services industry, and more recently as a surveyor for a national preservation company. He holds both the CSRT and CSSW accreditations. He is the lead on the new Residential Ventilation Group sector of the PCA and is hugely passionate about the need for improving standards of ventilation in the existing UK housing stock.
Technical Manager (Invasive Weeds)
Peter joined the PCA as Technical Manager for the Invasive Weed sector in April 2018. After studying Botany at University College London, Peter spent his pre-Doc and post-Doc years in research labs in Dundee and Nottingham working on various aspects of plant cell growth regulation, eventually working on industry-funded herbicide projects.
His interest in biocides took him in to the world of remedial wood preservatives/damp proofing etc. at The Wykamol Group where he spent 20 years as Technical Manager/Director. About 10 years ago, his particular interest in industrial wood preservation lead him to join first BASF then Rütgers Organics GmbH giving him a broader insight in to European biocide markets. Peter is delighted to be joining the PCA, eager to meet old friends and make many new ones, particularly in the Invasive Weed Control Group, and is very much looking forward to working alongside Steve and all the PCA team to deliver excellent member benefits.
Paula joined the PCA team in December 2017 as KTP Associate for the Residential Atmospheric Moisture Diagnostics project, which is part of a joint initiative between UCL and PCA. Paula has a PhD in Geology in 2004 from Complutense University of Madrid (Spain) and has participated in a wide range of international research projects with universities in Europe, UK, Australia and America. Paula has also participated in research projects with private companies on architectural heritage conservation and restoration for more than 17 years, with expertise on moisture monitoring studies in the built environment. Projects have included diagnosis of physico-chemical weathering processes of building materials, treatment of rising damp, moisture and salt decay, influence of environmental conditions and preservation strategies to avoid salt crystallisation, decay of historic buildings due to effect of microclimate induced variations, desalination methods for conservation and durability of building materials. This new role for Paula will enable her to apply her significant experience and background in moisture in buildings to build on the work of the Knowledge Transfer Project to date.
Complaints Manager / Apprenticeship Scheme Manager
Lisa has been a member of the team since February 2012. Lisa is the main point of contact for email enquiries, managing any complaints that are received by the Association and ensuring the organisation remains ISO 9001 compliant and that Health & Safety standards are maintained. Lisa also manages the Association’s Specialist Apprenticeship Scheme, a role which she thoroughly enjoys, and one in which she is able to use the considerable knowledge she gained during a year’s secondment in 2015 as the as Workforce Development Manager to promote the benefits of the CITB (Construction Industry Training Board) registration to both the PCA and ASUC’s (Association of Specialist Underpinning Contractors) members.
Head of Communications
Andy joined the team in November 2018 after working as a marketing and communications specialist within the industry for the last 12 years.
After studying and graduating in marketing, and later being being awarded MCIM status through the Chartered Institute of Marketing (CIM), Andy went on to work for General Electric (GE) and then the ‘University of Paisley’ within sales and marketing oriented roles before settling into the property care industry where he has helped shape and grow multiple large brands.
Andy is passionate about marketing and in his own words a self confessed ‘geek’ when it comes to technology. In his new role, he is here to manage and ultimately improve all marketing and communications from both a traditional and digital perspective to ultimately help grow the PCA brand.
Lisa joined the Association in September 2017. Lisa has held marketing roles within the travel, manufacturing and print industries for almost 20 years and brings a wealth of experience to help grow the marketing function. In her new role Lisa will support all aspects of marketing, especially the communications sent from the PCA to both members and external audiences. She will assist with the management of the PCA website ensuring it is kept up to date and help develop new content. Lisa will also help support delivery of the ever expanding programme of PCA conferences and attendance at external events.
Jade joined the PCA as our apprentice in January 2014 and following the completion of her NVQ Level 3 Diploma in Business Administration and City and Guilds Book Keeping and Accountancy, is now a fully-fledged administrator. Jade has also taken on the responsibility for the management of the Training and Certification function. She has recently successfully achieved the CMI Level 5 Management and Leadership qualification as part of her professional development with the PCA.
Gail provides invaluable support, alongside Amber, to the whole team with day-to-day administration tasks, as well as assisting Hannah with the Membership Process/Applications. Gail runs the system that she developed for ensuring members remain compliant with regard to Surveyors qualifications and in adhering to membership requirements following an audit. Gail also manages the administration of the PCA’s Continuous Professional Development (CPD) scheme and Waterproofing Design Specialist (WDS) register.
Senior Training Administrator
Jo is the team’s Training and Certification Administrator. Jo assists in the running of all PCA training courses and examinations, including facilitating course bookings, liaising with course lecturers and delegates, organising course materials, invigilating examinations and maintaining the exam registers and issuing certificates.
Amber Topham joined the team in April 2018 as our new apprentice. She will be providing much needed administrative support to the busy PCA team, in order to continue delivering a high service level to members. The PCA strongly believes in apprenticeship programmes and is fully supportive in providing a career path from this point and beyond.
Mary Dhonau OBE
Chair of Flood Protection Group
Mary is the Chair of the PCA Flood Protection Group. She is also the Chief Executive of the ‘Know Your Flood Risk’ campaign and a member of the Regional Flood and Coastal committee for Anglian Northern. Mary has been flooded herself on many occasions and has extensive experience in supporting and advising the victims of flooding during their recovery. A specialist in raising awareness of flood risk, how to mitigate against it and recover from it, she is regularly asked to speak on TV and radio. She is also involved in a number of groups and initiatives related to flooding, and was part of the consulting group during the creation of the FloodRe scheme.