Meet the Property Care Association Team
Stephen joined the Trade Association as a technical specialist in 2000 after 13 years working as a surveyor and manager in the preservation industry. He has been Chief Executive Officer of the Property Care Association since October 2012. Stephen is passionate about the industry in which he is proud to serve and is committed to delivering the highest possible standards of service and workmanship to consumers as well as first rate representation and value for money to members of the Property Care Association. Stephen works hard to maintain strong links with organisations including RICS, the Council of Mortgage Lenders, TrustMark, STBA, BRE, National Flood Forum and the newly launched UKCMIB.
Sue has been with the PCA since June 2007. Sue is Company Secretary and also leads the team and has responsibility for the timely production of financial information. Sue was instrumental in co-ordinating the formation of the two new groups of the Association, the Invasive Weed Control Group in 2011 and the Flood Protection Group in 2014. Sue is responsible for organising the annual Conference, AGM and Best Practice Awards Dinner, as well as specific industry conferences for Invasive Weeds and Structural Waterproofing, a role which she very much enjoys.
Hannah has been a part of the PCA team since 2007 and has experience across all areas of the Association. Hannah is currently the lead for Membership Services including recruitment, membership applications and the member audit process. As well as overseeing the membership process, Hannah is also conducting research into the possibility of the Association adopting a new CRM (Customer Relationship Management) system approach as the Association continues to grow in numbers and complexity.
James joined the PCA team as Technical Manager in June 2016. James is a graduate of the University of Plymouth, where he achieved a BSc (Hons) in Applied Geology. Since graduating, he has worked in the property services industry, and more recently as a surveyor for a national preservation company. He holds both the CSRT and CSSW accreditations. James has a huge amount of enthusiasm for the industry and enjoys working with PCA members.
Paula joined the PCA team in December 2017 as KTP Associate for the Residential Atmospheric Moisture Diagnostics project, which is part of a joint initiative between UCL and PCA. Paula has a PhD in Geology in 2004 from Complutense University of Madrid (Spain) and has participated in a wide range of international research projects with universities in Europe, UK, Australia and America. Paula has also participated in research projects with private companies on architectural heritage conservation and restoration for more than 17 years, with expertise on moisture monitoring studies in the built environment. Projects have included diagnosis of physico-chemical weathering processes of building materials, treatment of rising damp, moisture and salt decay, influence of environmental conditions and preservation strategies to avoid salt crystallisation, decay of historic buildings due to effect of microclimate induced variations, desalination methods for conservation and durability of building materials. This new role for Paula will enable her to apply her significant experience and background in moisture in buildings to build on the work of the Knowledge Transfer Project to date.
Complaints Manager / Apprenticeship Scheme Manager
Lisa has been a member of the team since February 2012. Lisa is the main point of contact for email enquiries, managing any complaints that are received by the Association and ensuring the organisation remains ISO 9001 compliant and that Health & Safety standards are maintained. Lisa also manages the Association’s Specialist Apprenticeship Scheme, a role which she thoroughly enjoys, and one in which she is able to use the considerable knowledge she gained during a year’s secondment in 2015 as the as Workforce Development Manager to promote the benefits of the CITB (Construction Industry Training Board) registration to both the PCA and ASUC’s (Association of Specialist Underpinning Contractors) members.
Tracy has been with the Association since August 2015. Tracy’s role covers all aspects of marketing for the Association. This includes all communications sent from the PCA, including the weekly emails to members, newsletters and E-zines. She also manages the PCA website to ensure it is up to date, clearly explains the work of the Association and is optimised to drive enquiries to our members. Tracy oversees all aspects of the PCA brand and activities to raise awareness of the Association and the benefits to consumers of using PCA members. Tracy will also oversee the promotion of events, such as the PCA conferences, as well as organising attendance at relevant tradeshows and supporting Sue with PCA conferences.
Lisa joined the Association in September 2017. Lisa has held marketing roles within the travel, manufacturing and print industries for almost 20 years and brings a wealth of experience to help grow the marketing function. In her new role Lisa will support all aspects of marketing, especially the communications sent from the PCA to both members and external audiences. She will assist with the management of the PCA website ensuring it is kept up to date and help develop new content. Lisa will also help support delivery of the ever expanding programme of PCA conferences and attendance at external events.
Senior Training Administrator
Jade joined the PCA as our apprentice in January 2014 and following the completion of her NVQ Level 3 Diploma in Business Administration and City and Guilds Book Keeping and Accountancy, is now a fully-fledged administrator. Jade is the first point of contact for all telephone enquiries into the PCA. Jade has also taken on the responsibility for the management of the Training and Certification function. She has recently successfully achieved the CMI Level 5 Management and Leadership qualification as part of her professional development with the PCA.
Gail provides invaluable support to the whole team with day-to-day administration tasks, as well as more in-depth assistance with projects as they arise. Gail runs the system that she developed for ensuring members remain compliant with regard to Surveyors qualifications. Alongside this, Gail also manages the administration of the Associations Continuous Professional Development (CPD) scheme and Waterproofing Design Specialist (WDS) register.
Jo is the team’s Training and Certification Administrator. Jo assists in the running of all PCA training courses and examinations, including facilitating course bookings, liaising with course lecturers and delegates, organising course materials, invigilating examinations and maintaining the exam registers and issuing certificates.
Mary Dhonau OBE
Chair of Flood Protection Group
Mary is the Chair of the PCA Flood Protection Group. She is also the Chief Executive of the ‘Know Your Flood Risk’ campaign and a member of the Regional Flood and Coastal committee for Anglian Northern. Mary has been flooded herself on many occasions and has extensive experience in supporting and advising the victims of flooding during their recovery. A specialist in raising awareness of flood risk, how to mitigate against it and recover from it, she is regularly asked to speak on TV and radio. She is also involved in a number of groups and initiatives related to flooding, and was part of the consulting group during the creation of the FloodRe scheme.